FAQs

General FAQ

What is your turnaround time?

We aim to process and ship orders within 4-7 business days, often sooner. However, processing times may be longer during holidays or high-demand periods.

Do you accept returns or exchanges?
All sales are final, and we do not accept returns or exchanges. If you experience any issues with your order, please contact us at hello@itscustomaary.com, and we’ll be happy to help.

How can I contact you?
You can reach us by filling out the Contact Us form on our website or emailing us at  hello@itscustomaary.com.

Custom & Personalized Orders

Do you create custom designs?
Yes! We love bringing unique ideas to life. If you have a custom request, please reach out. Depending on the complexity of your request, there may be a design fee. If you need a logo engraved, please provide the file in PNG or SVG format for the best results.

Shipping

We currently only ship within the United States only.