FAQs

General FAQ

What is your turnaround time?

We do our best to fulfill and ship orders out within 5-7 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule.

Do you accept returns or exchanges?

We do not accept returns or exchanges and all sales are final. However if there is an issue with your order, please reach out to us directly via email at itscustomaary.com

Are you able to send me a proof before shipping out my product?

We do not send any finished engraved and or cut proofs. The only proof we can send if requested is a digital design proof.

How do I get in touch with you?

Please fill out the form in the contact us section on our website or send us an email at itscustomaary@gmail.com

Custom Items

Are you able to create a custom item or design?

Yes, please reach out to us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design.

Are you able to engrave my logo?

Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.

 

Shipping

Do you all ship Internationally?

We currently only ship within the United States and Canada. Please note that customer is responsible for any duty or export fees that may apply after the item has shipped.

 

Boards

Why is the engraving on my board lighter or darker than what is shown on your website?

Because our boards are made of all natural woods, the engraving will vary depending on the specific grains of that board. Each board will be unique and one of a kind.

Do you apply any finishes to your cutting/charcuterie boards?

No, we do not apply any type of finish to our boards.

Can I place my cutting/charcuterie board in the dishwasher?

No, please only hand wash boards with warm water and a sponge using soap. Hand dry with a dish towel. Refrain from leaving the board soaking in a sink or dish pan.

Wood Cutout Products

I noticed an imperfection on my finished good. Why is that?

Each wood sheet is milled down from large pieces of lumber. Occasional imperfections such as knots, slight roughness, grain patterns, or difference in color is common with natural real wood.

Why is the engraving on my item lighter or darker than what is shown on your website?

Because our wood sheet items are made of all natural woods, the engraving will vary depending on the specific grains of that wood sheet. Each item will be unique and one of a kind.

Hats & Beanies

How do I care for the hats and beanies with the leather patch?

Please use a gentle detergent when washing using cold to warm water. Hand-wash (preferred) or wash on a delicate cycle. Do not put in the dryer, air dry only.

All patches are adhered using heat activated adhesive with an industrial hat heat press.

Are the patches made of real leather?

No, the patches are made of leatherette (faux leather) and are finished with a safe leatherette oil.

Stamped Books

Do you still sell the custom stamped book sets?

We no longer sell custom stamped books. 

I bought a previous stamped book stack and want to add a book, am I still able to order one?

We're sorry, we are currently not selling single stamped book add-ons at this time.