Privacy Policy

Effective Date: 25 September 2025

It's Customarry (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our store, you agree to the terms described here.

1. Information We Collect
We collect the following types of information:

Information you provide directly: When you place an order, create an account, sign up for our emails, or contact customer support, we may collect your name, email address, billing and shipping addresses, phone number, and payment details.

Automatically collected data: When you browse our website, we collect information about your device and usage, such as your IP address, browser type, operating system, referral source, pages viewed, and the dates/times of your visits.

Cookies and tracking technologies: We use cookies, pixels, and similar technologies to recognize your device, improve site performance, and deliver personalized ads. You may control cookies through your browser settings.

2. How We Use Your Information
We use your personal information to:

Process, fulfill, and deliver your orders.

Communicate with you about your purchases, account, or customer service requests.

Send you promotional emails or offers if you have opted in (you can unsubscribe anytime).

Improve and personalize our website, services, and marketing.

Detect and prevent fraud, unauthorized transactions, and other illegal activity.

Comply with legal obligations and business recordkeeping requirements.

3. Legal Basis for Processing
For visitors in regions like the EU, UK, and California, we rely on the following lawful bases to process your information:

Your consent (for marketing or cookies).

The performance of a contract (to process your orders).

Compliance with a legal obligation (such as tax reporting).

Our legitimate business interests (such as improving services or preventing fraud).

4. Sharing Your Information
We do not sell your personal information. We only share it in limited circumstances:

Service providers: with payment processors, shipping companies, analytics providers, and marketing partners who help us operate our store.

Legal requirements: if required by law, regulation, or legal process.

Business transfers: if our company is merged, acquired, or sold, your information may be transferred as part of that transaction.

5. Data Retention
We keep your personal information only as long as needed to fulfill the purposes outlined in this policy unless a longer retention period is required by law. For example, order records may be retained for tax and accounting compliance, while marketing data is retained until you unsubscribe.

6. Data Security
We use industry-standard measures to protect your personal information, including SSL encryption during checkout and secure storage practices. While no system is completely secure, we take reasonable steps to prevent unauthorized access, misuse, loss, or disclosure.

7. Your Rights
Depending on your location, you may have the right to:

Access and receive a copy of the personal data we hold about you.

Request corrections or updates to inaccurate information.

Request deletion of your data, subject to legal obligations.

Withdraw consent for marketing or cookies.

Opt out of targeted advertising or the sale/sharing of personal information (if applicable under laws such as CCPA/CPRA).

To exercise these rights, please contact us at the details below.

8. International Data Transfers
If you are located outside of the United States, please note that your information may be transferred to and processed in the United States or other jurisdictions. We take steps to ensure appropriate safeguards are in place for such transfers.

9. Children’s Privacy
Our store is not directed to children under the age of 13 (or 16 in some regions), and we do not knowingly collect personal information from them. If we discover that we have collected information from a child, we will delete it promptly.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” If changes are significant, we will provide additional notice (such as by email or a banner on our site).